Refund policy

Last Updated: October 20, 2025

Thank you for shopping with $NP Designs, LLC (“$NP Designs,” “we,” “our,” or “us”). This Shipping and Return Policy outlines the terms and conditions that apply to all orders placed through our website, www.delasnp.com, and any associated platforms or services we operate.

Shipping Policy

Processing Time

  • All orders are processed within 3–7 business days unless otherwise noted on the product page. Orders are not processed or shipped on weekends or U.S. federal holidays.

  • Please note: During high-volume periods (e.g., launches, sales, or holidays), processing times may be extended. If your order is time-sensitive, please contact us before placing it.

Shipping Rates & Delivery Estimates

  • Shipping charges are calculated at checkout. Delivery times depend on the shipping method selected and the destination.

  • Shipping timelines are estimates only and are not guaranteed. $NP Designs is not responsible for delays caused by carriers, weather conditions, customs, or inaccurate shipping information provided by the customer.

Shipment Confirmation & Tracking

  • Once your order has shipped, you will receive a shipment confirmation email with tracking information (when available).

Shipping Carriers

  • We typically use USPS and FedEx. You may request a preferred carrier prior to purchase, but we reserve the right to make final shipping decisions.

Risk of Loss

  • Title and risk of loss pass to you when the package is transferred to the carrier. We are not liable for packages that are lost, stolen, or damaged in transit. For high-value items, we recommend selecting a shipping option that includes tracking and insurance.

Return & Refund Policy

Return Eligibility

We accept returns on most physical products within 14 days of shipment if:

  • Items are in original condition, unworn, unused, and in their original packaging

  • The item is not marked as final sale, custom, or non-returnable

To request a return, email info@delasnp.com with your order number and reason for return to receive a Return Merchandise Authorization (RMA). Returns without an RMA will not be accepted.

Non-Returnable Items

The following items are final sale and not eligible for return or refund under any circumstances:

  • All fine art, including:

    • Prints

    • Canvases

    • Original works on paper (pen, marker, or pencil)

  • Custom commissions

  • Digital downloads

  • Items marked “non-returnable” or “final sale”

  • Clearance or promotional items

Please ensure all fine art purchases are made intentionally and with full consideration, as they are non-refundable.

Return Shipping

Customers are responsible for return shipping and handling costs. We strongly recommend using a trackable and insured shipping method, as you bear the risk of loss or damage during return transit.

A 10% restocking fee will be deducted from eligible refunds.

Refund Processing

Once your return is received and inspected, your refund (less original shipping and restocking fees) will be processed within 5–10 business days to your original payment method.

Shipping fees are non-refundable.

Damaged or Defective Items

If you receive a damaged or defective item, please contact info@delasnp.com within 7 business days of delivery. Include:

  • Your order number

  • Clear photos of the damage or defect

  • A description of the issue

We will assess and determine eligibility for repair, replacement, or refund in accordance with our Limited Warranty Policy.

Exchanges

We do not offer direct exchanges. If you’d like to replace an item, please return the original (if eligible) and place a new order separately.

Questions?

Email us at info@delasnp.com or visit www.delasnp.com for more information.

By placing an order with $NP Designs, you acknowledge and agree to the terms in this Shipping & Return Policy as well as our Terms of Service and Privacy Policy.